Cancellation policy


We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or treatment may be charged.
If you fail to give any notice and do not turn up or give a valid reason for the no-show we may charge 100% of the service or treatment cost.

Deposits.

A minimum deposit, 50% of the cost of your service or treatment will be charged if you:
• missed your appointment with us;
• are a new client;
• are booking online;
• are booking for an appointment that is a complex colour correction or excessively time consuming, or as part of a course of treatments.

Payments.

Before we take your payment details to cover a cancellation charge or a deposit we will confirm:

• The service or treatment you have booked.

• The estimated price of the service or treatment booked or how the price will be calculated if an exact price cannot be given.

• The time and date of the appointment.

Payments and Refunds
You will receive a text with payment instructions once your appointment has been created or payment can be taken over the phone when you book, this amount will then be taken off your bill when you pay for the service or treatment you have received. We ask that all payments are made within 24hrs of booking to secure the appointment

The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice.
The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

Transfer of payments and credits
If you need to cancel, please give us a call or use our online booking system. Please don’t text, email or put a message on social media, we may not receive it in time, which may result in a cancellation fee being charged.


How to cancel
If you need to cancel, please give us a call or use our online booking system. Please don’t text, email or put a message on social media, we may not receive it in time, which may result in a cancellation fee being charged.


Time keeping
We will do our best not to cancel or re-arrange your appointments and to not keep you waiting once you arrive for your appointment.
We really appreciate you doing the same.

If you are running late, please let us know as soon as possible. We will do our best to fit you in, but we may not be able to provide the full service or treatment.


Gemma Jones
Manager @ Elaine's Hair & Beauty Salon.

01286 672 023
Station Road, Llanrug, Caernarfon, Caernarfon, LL55 4AG